Refund policy
Replacement Policy
At BossGadgets, customer satisfaction is our priority. Every product is carefully inspected before dispatch. However, if you receive a damaged product, we're here to help.
Eligible for Replacement
We offer replacement only under the following condition:
- The product is damaged during transit or received in a damaged condition.
Please note that we do not offer refunds. Eligible cases will be processed as a replacement only.
Replacement Request Timeline
To be eligible for a replacement, you must notify us within 3 days of receiving your order.
Requests made after the 3-day period may not be accepted.
Proof Required
To process your replacement request, you must provide:
- An Unboxing Video recorded from the moment the sealed package is opened.
- Clear photos or videos showing the damaged product (if requested).
Important: The unboxing video should be continuous and unedited. Replacement requests without a valid unboxing video cannot be approved.
Replacement Process
- Contact our customer support within 3 days of delivery.
- Share your order number along with the required unboxing video.
- Our team will verify the claim.
- Once approved, a replacement product will be shipped at no additional cost.
Non-Eligible Cases
Replacement requests will not be accepted for:
- Physical damage reported without an unboxing video.
- Requests made after 3 days of delivery.
- Damage caused by misuse, accidental drops, water exposure, or improper handling.
- Minor cosmetic variations in packaging that do not affect product functionality.
Need Assistance?
If you have any questions regarding your replacement request, please contact our customer support team. We are always happy to assist you.